Your returns, handled properly, on top of the stack you already have.
We take returns off your hands. Parcels come to our hub, where each one is recorded, matched, inspected and decided. We work on top of your returns portal and your WMS. Nothing in your stack is replaced.
The same process for every parcel, so the answer to "what happened to this return?" is always on file.
Every parcel on camera
Opened under a bench camera with item-level barcode scanning. The video is tied to the order and shareable in one click.
Learn more →Unidentified parcels matched by AI
No label and no packing slip? We photograph it and AI matches it to an open return. 92% matched for one brand.
Learn more →Right garment, right bag
Garment label and bag are scanned as a pair. A mismatch cannot pass, and the garment is re-barcoded on the spot.
Learn more →Restored and back on sale
Steamed, sanitised, wiped and lint-rolled, repackaged to retail standard and returned on pallets.
Learn more →Refunds the moment we process
Status syncs to your returns portal in real time, so refunds can release as soon as a return passes inspection.
Arrival truth
Every parcel is scanned in on arrival, so your team sees what is physically here, not what carrier tracking says.
Refund the moment we process it.
The reason brands do not offer instant refunds is not technology. It is trust in what is actually in the parcel. Because every item is scanned and on camera, your portal can release the refund the moment a return passes.
- Return initiated in your returns portal
- Parcel scanned in at the hub
- Inspected: passed. 3/3 items verified on camera, evidence attached
- Refund released automatically. No manual approval
Illustrative example
See what is really in the building.
Carriers mark parcels "delivered" while they sit at a depot, and your customer service team takes the blame. We scan every parcel on arrival, so you see a live "in warehouse, awaiting processing" status, not carrier tracking.
Illustrative example
We do not replace your software.
Your returns portal, your WMS and your 3PL stay exactly as they are. reitrn sits between them: returns data comes in, results go back, and passed stock goes out.
- Recordon camera
- Inspectevery item
- Decideby your rules
- Recoverback on sale
Three steps.
- 1
Redirect
Point your returns address at our hub. Your outbound fulfilment and your returns portal stay as they are.
- 2
We process
Every parcel is recorded, matched, inspected and decided against your rules.
- 3
You see everything
Every return, its decision and its evidence in one place. Passed stock goes back to you on pallets.
How it played out.
Real results from a fashion brand we process returns for. Client names are not published.
Recovered from returns in six months
Read the case study →Send us a small batch of returns.
We'll process them, record every parcel on camera, and show you exactly what you'd get.