reitrn.
Products

One engine. The whole returns journey.

We process returns, we built the software that does it, and we score the customers behind every return. Use one piece or all of them, on top of the portal, WMS and 3PL you already have.

Start a returns trial Book a call
The journey

From the shopper's return to the next order's score.

  1. A shopper starts a return

    A free app that finds their orders and shows what they can still return, and by when.

    reitrn for shoppers · Coming soon
  2. The parcel is opened on camera

    Recorded, matched to its order and inspected garment by garment.

    Returns processing
  3. Good stock goes back on sale

    Restored, repackaged and returned on pallets. The rest is dealt with responsibly.

    Recovery & restock
  4. Every outcome becomes a score

    What happened to each return becomes a band on that customer's next order.

    reitrn Score

The score feeds the next return, and the loop starts again.

Available now
Returns processing

We process your returns for you.

Parcels come to our hub. Each one is opened on camera, matched to its order, inspected garment by garment and decided: Pass, Recover or Quarantine. Passed stock goes back on sale. It all works on top of your portal and WMS.

An open returns carton on a workbench in a returns warehouseREC 00:21Pass
Returns processingManaged processing, on top of your stackEvidence & disputesEvery parcel on camera, every dispute answeredAI parcel matchingNo-label parcels matched to their orderVerification & protectionRight garment, right bag, right brandRecovery & restockSteamed, repacked and back on salePeak & backlog capacitySurge capacity when returns spikeStranded stockSort and sell returns stuck in a warehouse
Early access
Software

The same engine, for teams who run returns themselves.

Start with self-serve inspection and evidence, grow into a full in-house returns warehouse, or run returns for many clients as a 3PL. Whichever you choose, it works on top of your returns portal and WMS, not instead of them.

reitrn LiteSelf-serve inspection and evidenceEnterprise for brandsRun your own returns warehouse on reitrnEnterprise for 3PLsRun returns for many clients, with client logins
A laptop showing the reitrn inspection screen
Poor Excellent reitrn:good Order #1042 Free return label
Available on Shopify
Score

Know how each customer returns, before they return.

Score tags every new Shopify order with the customer's returns band, so your returns portal can apply your rules. A free shopper app, coming soon, completes the picture from the other side.

Score for brandsTag every order with the customer's returns bandreitrn for shoppers Coming soonA free returns app for shoppers
Works on top of what you have

We do not replace your software.

Your stack. Unchanged.
Your returns portal Swap, AfterShip, Loop, Redo or custom
Return data in
Results back
reitrn layer
reitrn.
  • Recordon camera
  • Inspectevery item
  • Decideby your rules
  • Recoverback on sale
Passed stock out
Stock updates
Your stack. Unchanged.
Your WMS and 3PL Passed stock goes straight back on sale

Not sure which fits?

Tell us how you handle returns today and we will point you at the right starting place.

Start a returns trial Book a call