"I sent back three items." The video shows two.
Without evidence, that conversation ends in a refund. With it, your team sends a timestamped video link, and the conversation ends there instead.
Item barcode scannedEvidence savedEvery number is on video, on file and reviewable.
Unpacked on camera
Continuous, timestamped video from seal to final item. No gaps to argue about.
Item-level scanning
The parcel and every item barcode are scanned against the original order, so counts cannot drift.
One-click evidence
Your customer service team opens the evidence link mid-conversation and sends it to the customer. Case closed.
Faults proven twice
When we find a fault, we add a detailed close-up photo with the issue outlined, on top of the video.
One link settles any dispute.
The video is tied to the order and shareable in one click. Your customer service team opens the evidence link mid-conversation and sends it to the customer. Case closed.
REC- 00:04Parcel opened, 3 items declared
- 00:21Order matched, item barcodes scanned
- 00:48Only 2 items in parcel. Third item not present.
- 01:10Parcel closed, evidence saved
Illustrative example. Not a real client record.
Evidenced twice.
Every faulty item carries two forms of proof: the moment it was found on video, and the close-up showing exactly what is wrong. No debate about whether the damage happened before or after the return, and no sellable stock rejected on a guess.
1. The moment it was found, on video
2. Close-up, with the issue outlined
Illustrative example
Three steps.
- 1
Scan
The parcel and every item barcode are scanned against the original order.
- 2
Record
Continuous, timestamped video from seal to final item.
- 3
Share
Your team opens the evidence link and sends it to the customer.
How it played out.
Real results from a fashion brand we process returns for. Client names are not published.
Recovered from returns in six months
Read the case study →Send us a small batch of returns.
We'll process them, record every parcel on camera, and show you exactly what you'd get.